We're Here to Help


  • The products I need is not standard, can you customize the products?

    Yes we can, please tell us your needs, what functions to realize through cranes. We will provide the most reasonable and practical solutions according to your working environment.

  • Our working environment is indoor. Machinery process and assembly workshop for auto parts, the workpiece needs to be processed from the first position on the assembly line to the last position. Any suitable equipment for me?

    You can choose KBK freestanding workshop. It is a lifting device which is set up on an assembly line and can hang several main beams on the track. The main girder and hoist can be operated manually, which is easy to operated. It can also can be operated electrically. Compared with other lifting equipment. It has less less investment, lower construction cost, lower working noise, more energy saving advantages.

  • I'm interested in trackless mini gantry crane, please give me a brief introduction.

    I'm glad to help you. Trackless mini gantry crane is our key product. It can running freely on any flat, hardened ground. Generally manually operated, electric operated can be option. You can choose its own height also adjusts and electric operation. It can be used with chain hoists, electric chain hoists, and electric wire rope hoists. Easy to install and transport. Can also be customized according to your needs. You can tell us the weight, span and height, we will provide the drawing and offer at the soonest.

  • I want a crane installed on the shore to lift the fish and repair the fishermen. Do you have the suitable crane?

    Jib crane is most suitable for this condition. For higher humidity, our cantilever crane USES better paint and protection grades. Since the hooks may be frequently submerged, we adopt stainless steel wire ropes.

  • Which crane is the best for us?

    If you can't confirm which product is the best for you, please provide us your workshop pictures/drawings, information of lifting products and working environment. We have a professional technical team to make the suitable solution for you.

Order & Delivery

  • I'd like to visit your company. How to arrange?

    Welcome for your visit. Before placing order, during the production process, or before delivery, whenever is ok, at your convenient. We can help you with visas, travel schedule, hotel booking etc.. When you arrived at airport, our driver will pick you up there on time, after finished visiting factory, we will see you off to the airport. Our sales staff will always accompany during your visit to our factory.

  • What's your delivery time? How you guarantee it?

    From receipt of advance payment to delivery to port, it takes about 15-20 days. However, the delivery time also depends on the voltage, configuration etc. Upon receipt the order, we will arrange the production drawing and plan at first time. We will report you product progress, photos regularly to ensure delivery on time. When the products passed the test, we will contact the shipping company to book containers.

  • By what kinds of shipment will you use? What's your port?

    We have rich experience on crane export, we will choose the best delivery method according to the cargo size and dimension, such as containers, bulk cargo, LCL and land transportation etc. We have Qingdao port, Shanghai port, Horgos port ect for option.

  • How to ensure the safety of the goods in transportation?

    The electrical part of the goods will be packaged and reinforced with non-fumigated wooden boxes before delivery. Steel structure covered with waterproof cloth.

  • What are my optional delivery options?

    We have rich export experience. These are the methods of delivery that we often use, like EXW、FOB、CIF、DDU etc. You can choose your own freight forwarder, or handed over to us.

Installation & Service

  • How to install the cranes?

    We have detailed installation instructions with photos. Our products are bolted connection and do not require special equipment during installation, which is easy for most customers. If you have any problems during installation, we can also send installation engineer to your site to guide installation.

  • What's your guarantee term?

    One year warranty. Free repair and replacement of damage caused by quality problems during the warranty period.

    If non-product quality problems, we provide free technical support, and only charge cost price for spare part replacement.

    Life-long technical service. Spare parts are charged at cost only.

    Some spare parts with free charge will be shipped together with the cargo.

    Attached documents include User instructions, drawings, installation instructions, etc…

  • What documents you provided to help us do customs clearance?

    Each package will be covered with shipping mark as your requirement. We will provide you packing list, invoice, bill of lading and certificate or origin. Other special documents please advise in advance. We will try our best to help you do custom clearance.

Can't find what you're looking for?

Email your question to sales@dfhoist.com

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